Return & Refund Policy

Last updated: September 22, 2026

At RIKOVA STORE, operated by RIKOVA VENTURE, we want you to feel confident when shopping with us.

If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return or refund, subject to the conditions below.

30-DAY RETURN POLICY

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item should:

• Be in the same condition in which it was received
• Be unused or only reasonably inspected where applicable
• Include its original packaging where possible
• Include proof of purchase or your order number

To start a return, contact us at:

support@rikovastore.com

Please do not send products back without first contacting our support team.

Returns sent without prior authorization may not be accepted.

HOW TO REQUEST A RETURN

When contacting us, please include:

• Your full name
• Order number
• Email address used for the order
• Reason for the return
• Photos or videos if the product arrived damaged, defective, or incorrect

Our support team will review your request and provide the next steps.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is:

• Damaged
• Defective
• Incorrect
• Missing an item from the order

please contact us as soon as possible at support@rikovastore.com.

Include clear photos or videos showing the issue so we can review the case.

Where appropriate, we may offer:

• A replacement
• A partial refund
• A full refund

depending on the circumstances.

CHANGE OF MIND RETURNS

If you change your mind about your purchase, you may request a return within the 30-day return period.

The item must meet the eligibility requirements described above.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges, where applicable, are generally non-refundable.

NON-RETURNABLE ITEMS

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once they have been significantly used, opened, damaged after delivery, or are no longer in a resalable condition.

We may also be unable to accept returns for:

• Items returned after the 30-day return period
• Items damaged through misuse
• Items returned without sufficient order information
• Gift cards
• Items specifically marked as final sale, where permitted by law

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

RETURN SHIPPING

If your return is approved, we will provide instructions on how and where to send your item.

Customers should use a trackable shipping service when returning products.

RIKOVA STORE cannot be responsible for return parcels that are lost before reaching the designated return location.

If the return is due to an error on our part, such as receiving an incorrect or defective product, we will review the return shipping arrangement with you.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card provider, or payment processor may require additional time to process and display the refund.

Processing times vary by financial institution.

REFUNDS WITHOUT RETURN

In certain situations, we may determine that returning the product is unnecessary.

If so, our support team may offer a refund or replacement without requiring the item to be returned.

This is assessed on a case-by-case basis.

PARTIAL REFUNDS

A partial refund may be offered where appropriate, including situations where:

• Part of an order is missing
• An item has a minor issue that does not prevent normal use
• A customer agrees to keep an item with a minor defect

Any partial refund will be discussed with the customer before being processed.

ORDER CANCELLATIONS

If you wish to cancel or change your order, contact us as soon as possible at:

support@rikovastore.com

We will do our best to accommodate your request.

However, once an order has been processed or shipped, we may no longer be able to cancel or modify it.

In that case, the normal return process will apply after delivery.

WRONG OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered due to an incorrect, incomplete, or outdated address supplied by the customer, the order may not automatically qualify for a full refund.

Please contact us immediately if you notice an address error before your order ships.

REFUSED OR UNCLAIMED PACKAGES

Orders that are refused, unclaimed, or returned to the sender because of customer-related delivery issues will be reviewed individually.

Any refund may be reduced by shipping, handling, return, customs, or other costs incurred where permitted by applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows that your order has been delivered but you cannot locate it, please contact the relevant carrier or local postal service first.

You should also check:

• Around the delivery location
• With household members
• With neighbors
• With building reception or management where applicable

If the carrier confirms that the parcel is lost or incorrectly delivered, contact us at support@rikovastore.com with the supporting information.

Each case will be reviewed individually.

A package marked as delivered by the carrier does not automatically qualify for a refund.

CUSTOMS DUTIES AND IMPORT FEES

Customs duties, import taxes, VAT, or other fees charged by local authorities are generally the responsibility of the customer.

These charges are not refundable by RIKOVA STORE unless required by applicable law.

PAYMENT DISPUTES AND CHARGEBACKS

If there is an issue with your order, we encourage you to contact us first at support@rikovastore.com so we can attempt to resolve the matter directly.

Submitting a payment dispute does not automatically guarantee a refund and may be subject to your payment provider's investigation process.

CONSUMER RIGHTS

This Return & Refund Policy does not exclude or limit any rights you may have under applicable consumer protection laws.

Where local law provides greater protections than this policy, those legal protections will apply.

CONTACT US

For return, refund, replacement, or order-related questions, please contact:

RIKOVA STORE
Operated by RIKOVA VENTURE
Email: support@rikovastore.com
Website: rikovastore.com