Shipping policy
Shipping Policy
INTERNATIONAL SHIPPING
We offer Free Insured & Tracked Shipping worldwide so customers around the world can enjoy RIKOVA products with confidence.
Please note that international delivery times may occasionally be affected by carrier delays, customs clearance, local postal services, public holidays, weather conditions, or other circumstances outside our control.
ORDER PROCESSING
All orders are typically processed and dispatched within 1–3 business days after purchase.
Once your order has been shipped, you will receive a shipping confirmation with tracking information.
Please allow 1–3 business days after receiving your shipping confirmation for tracking information to begin updating.
ESTIMATED SHIPPING TIMES
Estimated delivery times after dispatch are:
- USA & Canada: approximately 7 business days
- Australia & New Zealand: approximately 10 business days
- Europe: approximately 7 business days
- Rest of the World: approximately 7–12 business days
These delivery times are estimates only and are not guaranteed. International orders may occasionally take longer due to customs processing or carrier delays.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive tracking details by email.
Tracking updates may take up to 1–3 business days to appear after the parcel has been handed to the carrier.
If your tracking has not updated after this period, please contact us at:
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
RIKOVA STORE is not responsible for packages that cannot be delivered due to:
- Incorrect addresses
- Incomplete addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Other inaccurate delivery information provided by the customer
If you notice an error in your shipping information, please contact us as soon as possible at support@rikovastore.com.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been processed or shipped.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been successfully delivered to the address provided at checkout but you cannot locate it, please first:
- Check around your property or delivery location.
- Ask household members, neighbors, reception staff, or building management where applicable.
- Contact your local postal service or delivery carrier for further information.
If the carrier confirms that the parcel is lost, stolen, or incorrectly delivered, they may ask you to submit a formal claim or provide written confirmation.
Once you have completed these steps, contact us at support@rikovastore.com with your order number and any supporting information.
We will review each case individually and determine the appropriate next step, which may include a replacement where applicable.
A package marked as delivered by the carrier is not automatically eligible for a refund.
LOST OR MISSING PACKAGES
If your parcel appears to be lost in transit, please contact us at:
Please include:
- Your full name
- Order number
- Shipping address
- Tracking number
- Any information provided by the carrier
We will work with the relevant shipping provider to investigate the shipment.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
RIKOVA STORE and RIKOVA VENTURE are not responsible for customs duties, import taxes, or fees charged by local authorities.
REFUSED OR UNCLAIMED PACKAGES
If a customer:
- Refuses delivery of a package
- Fails to collect a package
- Provides an incorrect delivery address
- Fails to respond to delivery attempts
the parcel may be returned, abandoned, or disposed of by the carrier depending on local procedures.
Any refund or replacement request in these circumstances will be reviewed individually and will be subject to our Refund Policy and any shipping or return costs incurred.
WHERE ORDERS SHIP FROM
RIKOVA STORE is operated by RIKOVA VENTURE.
To provide international delivery efficiently, orders may be fulfilled through different fulfillment or distribution locations depending on the product, inventory availability, and destination country.
As a result, your order may ship from a location outside your country of residence.
This helps us provide worldwide delivery while keeping our products accessible to customers internationally.
NEED HELP?
For any shipping questions or delivery concerns, please contact:
RIKOVA STORE
Operated by RIKOVA VENTURE
Email: support@rikovastore.com
Website: rikovastore.com